Contacts by Department

Authorizations and Notifications

Submit notifications, prior authorizations, referrals, admissions and discharge planning.

	1-866-273-9444 (TTY - 711) Toll-Free
	UHCprovider.com/priorauth
	8 a.m. - 8 p.m. local time, 7 days a week

Claims

	800-348-5548 (TTY - 711) Toll-Free
	1-866-725-9337
	8 a.m. - 8 p.m. local time, 7 days a week
	Preferred Care Network P.O. Box 30448, Salt Lake City, UT 84130-0448
	UHCprovider.com/claims

Technical Support for Change Healthcare Claims Submission Network

1-800-845-6592 (TTY - 711) Toll-Free

Audit and Recovery

Ask questions related to overpayments.

1-877-842-3210 (TTY - 711) Toll-Free

Credentialing

	1-800-963-6495 (TTY - 711) Toll-Free
	9 a.m. - 5 p.m. local time, Mon - Fri

Electronic Remittance (Facilitated by Change Healthcare)

Get information and register for electronic payment services.

	1-800-845-6592 (TTY - 711) Toll-Free
	ChangeHealthcare.com

Enrollment

Medicare beneficiaries interested in plan information and/or enrolling in the health plan.

	1-800-507-0544 (TTY - 711) Toll-Free
	1-855-479-5645

Eligibility and Benefits Verification - Providers Only

Verify benefits and eligibility, general claims information.

	1-800-348-5548 (TTY - 711) Toll-Free
	8 a.m. - 8 p.m. local time, 7 days a week
	UHCprovider.com/eligibility

Fraud, Waste, and Abuse

Report concerns related to potential fraud, waste or abuse.

	1-844-359-7736 (UHC Hot Line) 1-877-842-3210 (United Voice Portal)
	uhc.com/fraud select the "Report a concern" icon.

Grievance and Appeals

For questions about filing a grievance or appeal on behalf of a member, status inquiries, or request for forms.

	1-800-407-9069 (TTY - 711) Toll-Free
	8 a.m. - 8 p.m. local time, 7 days a week

Medical Care - Part C

• MedicareMax (HMO)
• MedicareMax Chronic (HMO C-SNP) NEW

Preferred Care Network Appeals and Grievance Department P.O. Box 6106, MS CA124-0157, Cypress, CA 90630-0016

• MedicareMax Plus (HMO D-SNP)

Preferred Care Network Appeals and Grievance Department P.O. Box 6106, MS CA124-0187, Cypress, CA 90630-0016

Prescription Drugs - Part D

Preferred Care Network Appeals and Grievance Department P.O. Box 6106, MS CA124-0197, Cypress, CA 90630-0016

Member Services

General benefit information, select or change primary care physician, assistance with prescriptions and transportation.

	1-800-407-9069  (TTY - 711) Toll-Free
	8 a.m. - 8 p.m., local time, 7 days a week.

Network Management Services

Contracting, orientation and follow-up, changes (demographic and contractual), forms, credentialing status/inquiries.

	1-877-670-8432 (TTY - 711) Toll-Free
	9 a.m. - 5 p.m. local time, Mon - Fri
	1-888-659-0619
	pcp-NetworkManagementServices@uhcsouthflorida.com

Pharmacy (OptumRx)

Pharmacy benefits eligibility, claims adjudication inquiries, and prior authorization request inquiries.

1-800-711-4555 (TTY - 711) Toll-Free