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+1 800-407-9069, TTY 711 Toll Free
08:00 a.m - 08:00 p.m. local time, 7 days a week
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Contacts by Department

Authorizations and Notifications

Submit notifications, prior authorizations, referrals, admissions and discharge planning.

Phone

1-866-273-9444 (TTY - 711) Toll-Free

Hours

8 a.m. - 8 p.m. local time, 7 days a week

Claims

Claims submissions, encounters, claim inquiries, claim status. Payer ID# 78857

Phone

800-348-5548 (TTY - 711) Toll-Free

Fax

1-866-725-9337

Hours

8 a.m. - 8 p.m. local time, 7 days a week

Mail

Preferred Care Network
P.O. Box 30448, Salt Lake City, UT 84130-0448

Technical Support for Change Healthcare Claims Submission Network

Phone

1-800-845-6592 (TTY - 711) Toll-Free

Audit and Recovery

Ask questions related to overpayments.

Phone

1-877-842-3210 (TTY - 711) Toll-Free

Credentialing

Phone

1-800-963-6495 (TTY - 711) Toll-Free

Hours

9 a.m. - 5 p.m. local time, Mon - Fri

Fax

1-844-897-6352

Electronic Remittance (Facilitated by Change Healthcare)

Get information and register for electronic payment services.

Phone

1-800-845-6592 (TTY - 711) Toll-Free

Enrollment

Medicare beneficiaries interested in plan information and/or enrolling in the health plan.

Phone

1-800-507-0544 (TTY - 711) Toll-Free

Fax

1-855-479-5645

Eligibility and Benefits Verification - Providers Only

Verify benefits and eligibility, general claims information.

Phone

1-800-348-5548 (TTY - 711) Toll-Free

Hours

8 a.m. - 8 p.m. local time, 7 days a week

Fraud, Waste, and Abuse

Report concerns related to potential fraud, waste or abuse.

Phone

1-844-359-7736 (UHC Hot Line)
1-877-842-3210 (United Voice Portal)

Website

uhc.com/fraud select the Report a concern icon.

Grievance and Appeals

For questions about filing a grievance or appeal on behalf of a member, status inquiries, or request for forms.

Phone

1-800-407-9069 (TTY - 711) Toll-Free

Hours

8 a.m. - 8 p.m. local time, 7 days a week

Mail

Preferred Care Network
Appeals and Grievance Department
P.O. Box 6106, MS CA124-0157, Cypress, CA 90630-0016

Mail

Preferred Care Network
Appeals and Grievance Department
P.O. Box 6106, MS CA124-0187, Cypress, CA 90630-0016

Mail

Preferred Care Network
Appeals and Grievance Department
P.O. Box 6106, MS CA124-0197, Cypress, CA 90630-0016

Member Services

General benefit information, select or change primary care physician, assistance with prescriptions and transportation.

Phone

1-800-407-9069  (TTY - 711) Toll-Free

Hours

8 a.m. - 8 p.m., local time, 7 days a week.

Network Management Services

Contracting, orientation and follow-up, changes (demographic and contractual), forms, credentialing status/inquiries.

Phone

1-877-670-8432 (TTY - 711) Toll-Free

Hours

9 a.m. - 5 p.m. local time, Mon - Fri

Fax

1-888-659-0619

Pharmacy (OptumRx)

Pharmacy benefits eligibility, claims adjudication inquiries, and prior authorization request inquiries.

Phone

1-800-711-4555 (TTY - 711) Toll-Free